Hourly Rates for Diagnostics and Repairs
Diagnostic and repair services are billed at $125.00 per hour.
Rescheduling Policy
If you need to reschedule a service, we require at least 48 hours’ notice.
With proper notice, there is no charge. Without at least 48 hours’ notice, a fee equal to 50% of the regular service rate will apply.
Special Requests
For special requests such as party vacuuming or additional cleaning for a special event, we require at least one week’s notice prior to your next scheduled service.
Additional charges will apply.
No Access to Pool Area
If we are unable to access your pool due to work being performed, storm damage, locked gates, pets, or any other obstruction, we require at least 48 hours’ notice.
Without proper notice, a charge equal to 50% of the scheduled service fee will apply if the service cannot be completed.
Property and Contract Policy
We do not stack contracts. This policy applies especially to rental properties. In general, we do not service rental properties of any kind.
When service is approved, our agreement is made only with the homeowner or property owner, never with the tenant. We report directly to the owner, not the tenant.
We may communicate with tenants when necessary, and we appreciate their cooperation with items such as:
- adding water when needed,
- keeping skimmer and pump areas clear,
- removing toys and pool items before service.
Service Routes and Geographic Scheduling
Like most pool service companies, we schedule routes based on geographic service areas. After more than 20 years serving Middle Tennessee, increased traffic and regional growth have made route efficiency essential.
For example:
- Monday service may be scheduled in the Vanderbilt / Belle Meade area
- Friday service may be scheduled in Columbia
If you contact us regarding an issue outside of the area scheduled for that day, service may need to wait until the next available opening.
To help with urgent needs, Mondays are typically reserved for repairs and diagnostics, rather than routine pool cleaning. This allows us to respond to emergencies or inspect issues as efficiently as possible. However, we cannot interrupt an already established service schedule except when truly necessary.
Off-Day Service
In certain cases, we may service your pool outside of your regular scheduled day. This can happen due to:
- inclement weather,
- pool-related emergencies,
- route adjustments,
- urgent customer needs.
This is not common, but it may occur approximately 10–15% of the time. We appreciate your flexibility, as this system helps us serve all customers effectively.
Diagnostic and Repair Scheduling
Diagnostic work and repair appointments are scheduled in the order requests are received. In most cases, this work will not be completed on your regular service day, since our routine maintenance schedule must continue without interruption for all customers.
While exceptions can happen, they are limited. Our priority is maintaining reliable service for the majority of customers while properly scheduling individual repair needs.
Approval for Additional Work
Scheduled repair work also depends on how quickly additional work is approved. We do not begin any repair or additional work over $250.00 without customer authorization.
Approval may be given through:
- a written estimate or bid, or
- in emergency situations, a text message followed by a formal bid.
Customers can help speed up scheduling and completion by staying in communication regarding the work needed.
Communication per department:
For service questions please contact Ken Witton at 615-974-6513. Texting is the most effective way to get a quick response from Ken who is frequently in the field.
For billing questions please contact Sam at 615-414-4854 or [email protected].